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Contact Center

How the Adoption of Recent Technological Advancements has Transformed the Contact Center Space

How the Adoption of Recent Technological Advancements has Transformed the Contact Center Space

Jacobo Dominguez-Blanco Fernández, VP of Customers Ex. & Operations, Cabify
  • It Is About The People At Call Centers

    It Is About The People At Call Centers

    Petra Mengelt, Head of B2B Relationship Management, Mash Group PLC (Mash)
  • The Human Factor Within Your Digital Journey: How Leaders Can Develop a Digital Ready Workforce

    The Human Factor Within Your Digital Journey: How Leaders Can Develop a Digital Ready Workforce

    Mario Middendorp, Head Of Global Customer Care, VEON [NASDAQ: VEON]
  • Teams, Technology, and Trust - Pillars for Best-In-Class Contact Centres

    Teams, Technology, and Trust - Pillars for Best-In-Class Contact Centres

    Anita Samojednik, President, Groupon International
How Vodafone's Chatbot Tobi is Changing the Contact Centre

How Vodafone's Chatbot Tobi is Changing the Contact Centre

Kevin Knowles, Global Head of Contact Automation, Vodafone Group
How Philips is Putting Customers First Through Introduction Of New Contact Centre Technology

How Philips is Putting Customers First Through Introduction Of New Contact Centre Technology

Lindsay Mitchell, Director of Customer Engagement and Philips Direct Online, Philips UKI
  • Revolutionary User Experience (UX) for the Contact Center
  • Revolutionary User Experience (UX) for the Contact Center

    Jerry Grassi, VP Sales, Skuid
  • Three Ways Contact Centers can Shape Customer Experiences
  • Three Ways Contact Centers can Shape Customer Experiences

    Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]
  • The Touch of Magic to Transform Contact Centers

    The Touch of Magic to Transform Contact Centers

    Lexi Emmons, Sr. Director, Customer Experience, Bright Horizons
  • Unclogging the Branch and Call Center Traffic Jam

    Unclogging the Branch and Call Center Traffic Jam

    Edward Vidal, Director IT Service Management Office, Memorial Healthcare System
  • How to Leverage Data Science to Provide Insanely Great Customer Experiences in Any Industry

    How to Leverage Data Science to Provide Insanely Great Customer Experiences in Any Industry

    Dr. Mark Wang, Chief Data Scientist, Alorica
  • Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers

    Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers

    Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
Top 10 Contact Center Solution Companies - 2020
ON THE DECK

Contact Center 2020

Top Vendors

Contact Center 2019

Top Vendors

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