Contact Center
How the Adoption of Recent Technological Advancements has Transformed the Contact Center Space
Jacobo Dominguez-Blanco Fernández, VP of Customers Ex. & Operations, Cabify-
It Is About The People At Call Centers
Petra Mengelt, Head of B2B Relationship Management, Mash Group PLC (Mash)
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The Human Factor Within Your Digital Journey: How Leaders Can Develop a Digital Ready Workforce
Mario Middendorp, Head Of Global Customer Care, VEON [NASDAQ: VEON]
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Teams, Technology, and Trust - Pillars for Best-In-Class Contact Centres
Anita Samojednik, President, Groupon International
How Vodafone's Chatbot Tobi is Changing the Contact Centre
Kevin Knowles, Global Head of Contact Automation, Vodafone Group
How Philips is Putting Customers First Through Introduction Of New Contact Centre Technology
Lindsay Mitchell, Director of Customer Engagement and Philips Direct Online, Philips UKI
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Three Ways Contact Centers can Shape Customer Experiences
Preston Rogers, Assistant VP, Customer Contact Centers, Unum [NYSE: UNM]
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The Touch of Magic to Transform Contact Centers
Lexi Emmons, Sr. Director, Customer Experience, Bright Horizons
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Unclogging the Branch and Call Center Traffic Jam
Edward Vidal, Director IT Service Management Office, Memorial Healthcare System
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How to Leverage Data Science to Provide Insanely Great Customer Experiences in Any Industry
Dr. Mark Wang, Chief Data Scientist, Alorica
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Five Trends Driving the Evolution of Omni-lingual Support in Contact Centers
Tom Tseki, Vice President and General Manager of GeoFluent & Customer Care Solutions, Lionbridge
