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  • Numintec: Opening Doors To Smart Contact Centers
  • Top 10 Contact Center Solution Companies - 2019

     

    Responding to calls, following up through emails or chat, and resolving issues quick on the trigger—customer engagement can be an arduous task. While businesses are faced with the urge to establish long-term relationships with their customers, the necessity for connecting with them on a more personal level is becoming unavoidable. Evidently, the modern-day contact center, as we know it, has become the focal point for competitive advantage and differentiation. Having evolved from a mere cost center to a medium of delivering exceptional CX and engagement, the realm of contact center is in an exciting phase. With the mainstreaming of AI, technologies in the contact centers have finally caught up to the lofty ambitions of delivering a seamless, proactive, intuitive and highly personalised real-time experience to customers.

    Understanding these changing times, CIO Applications Europe has compiled a list of Top 10 Contact Center Solution Providers in Europe to guide enterprises in harnessing the power of technology. In the wake of this transitory phase, we are glad to feature Spain-based Numintec on our annual list of contact center solution providers. Numintec offers SaaS-based solutions for businesses requiring omnichannel communication environments.

    The list comprises masvoz, a company that leverages artificial intelligence in its telephony solution in order to decipher the demands of customers depending on the previous interactions with the contact center professionals. On the other hand, Avaya’s team collaboration helps users create virtual war rooms, bringing people and content together, across the globe. For Genesys, however, the USP lies in its cloud-based contact center solution, which facilitates a personalized customer-agent conversation, with the aid of the right tools for quick resolution.

    With several innovative technological capabilities and success stories up their sleeves, these solution providers are constantly proving their mettle in the contact center industry.

    We present to you CIO Applications Europe’s “Top 10 Contact Center Solution Providers in Europe - 2019.”

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    Top Contact Center Solution Companies

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    Top Contact Center Solution Companies

  • masvoz

    masvoz

    As telephony service is now evolving beyond being a mere mean of communication, masvoz believes that the key differentiating factor for businesses is to focus their attention on what's important for their success—the consumers. The goal of the company is to help businesses become more flexible and efficient and interact more effectively to build astounding customer relationships to set themselves apart from competitors. Clients can integrate masvoz’s smart communications solution with their existing services to offer the best possible answers to callers without the need for human participation. Cloud contact centre, the linchpin of the smart telephony service from masvoz, provides contact centre agents with a comprehensive tool for managing calls with the utmost effectiveness, from anywhere and from any device

    www.masvoz.es

  • Numintec

    Numintec

    Numintec brings expertise and solutions for omnichannel and highly personalised customer experience. The company offers SaaS-based solutions for omnichannel communications that enable customers to extract and analyse all the activity performed in the contact center. This real-time information helps agents and supervisors to identify, filter, study and make decisions. Numintec’s expertise, capacity for continuous innovation and customer orientation helps customers to improve their contact center service across all channels. Numintec’s SaaS solutions negate the high installation and maintenance costs of on-premise solutions offered by its competitors by providing a pay-per-use model that eliminates structural overheads

    www.numintec.com

  • 8x8

    8x8

    A software-as-a-service provider of voice, video, contact centre and enterprise-class API solutions, 8x8 is a company powered by one global cloud communications platform. 8x8 is a firm that empowers workforces across the globe to connect individuals and teams so that they can join faster and work smarter. Founded in the year 1987, the company real-time business analytics and intelligence businesses unique insights across all interactions and channels so that the company can delight end-customers and enhance their business. Headquartered in San Jose, CA, 8x8 with a team of specialize providing solutions by prioritizing their customer first

  • Aspect

    Aspect

    Founded in the year 1973, Aspect is a company that provide software solutions that are used by many agents. The company also supports billions of consumer interactions around the globe. Aspect offers the best-of-breed contact centre and workforce optimization applications, which will help the companies. This keeps the agents engaged and provide exceptional customer service experiences. The company with a flexible, and highly scalable solutions for self-service and live interaction management and workforce optimization are available on-premises or in any hosted, both private or public cloud environment

  • Avaya

    Avaya

    For over a hundred years, Avaya helps the organizations across the globe to win by creating a communicative experiences platform for the customers and employees alike. Avaya relies on open, converged and innovative solutions to expand, improve, and simplify the communications and collaboration that are based on the cloud, on-premises or a hybrid of both. The company was founded in the year 2000. Avaya offers its clients with industry best-unified communications, contact centres, small and midsize businesses, and cloud computing. The company based in Marousi, Greece, offers the companies a platform to accelerates their digital experiences

  • AVOXI

    AVOXI

    A leading cloud communications provider that focuses on meeting the international calling needs of the call centres, hotels, tour operators, and the global enterprises that look for the project a local presence. The company offers telecommunications and improved VoIP solutions which includes toll-free numbers worldwide, local numbers worldwide, SIP trunks, DID/DDI numbers, VPN solutions, business telephone systems, VoIP phone systems, and the conference calling. The company specializes in offering the best solutions for their customers. Headquartered in Atlanta, AVOXI knows their customer's demand and understands the international communications that are needed for the business which are located around the globe

  • Five9

    Five9

    A leading provider of cloud contact centre software for digital enterprises, Five9 is a company that brings the power of cloud innovation to the customers and facilitate more than a million customer interactions annually. Five9 offers its customers with industry best end-to-end solutions with omnichannel routing, analytics, WFO, and AI to enhance the agent productivity and offer better business results. The company is reliable, secure, compliant, and also scalable, which is designed to create exceptional and highly personalized customer experiences. The company with a team of experts delivers, Unified Cloud Platform, Contact Center Solutions, Call Center Software, Pre-built CRM Integrations, Customer Experience, and Customer Service

  • Genesys

    Genesys

    Genesys empowers over 25 billion customer experiences across the world in a year. It facilitates robust connectivity between employees and customers on any channel. Over 11,000 companies in more than 100 countries trust the customer experience platform provided by Genesys, not only to create lasting relationships, but also to drive business. It consolidates the best of technology with human ingenuity to develop solutions designed to enhance communication. The robust solutions offered by Genesys foster authentic omnichannel engagement by improving performance across all channels, both on-premise and the cloud. The communication capabilities facilitated by Genesys are fluid, intuitive, and significantly empowering

  • Mitel Networks

    Mitel Networks

    Mitel empowers business to connect, collaborate, and provide enhanced customer experiences. The seamless communication and collaboration offered by the company are backed by 45 years of industry leadership. Seventy million business users in over 100 countries trust the services offered by Mitel. The DNA of Mitel is augmented by innovation and expertise. The offerings of the company are focused on empowering organizations to take their communication from where it is currently to the next stage, which is seamlessly meeting the expectations of the customers. Mitel offers multiple cloud migrations for its customers

  • Talkdesk

    Talkdesk

    Talkdesk Enterprise Cloud Contact Center offers comprehensive capabilities including smart routing, Artificial Intelligence (AI), and analytics combined with flexibility and security that enable organizations to streamline employee interaction, increase agent productivity and enhance the customer experience. Talkdesk helps to improve customer satisfaction and agent performance for IBM, Trivago, and 1,800 + other enterprises. The company empowers enterprises to improve customer experience continuously.Talkdesk supports the most popular business applications with creativity, superior call performance, and instant integration. Talkdesk's contact center services are explicitly aligned with strategy to help companies develop dynamic, agile, and cost-effective customer engagement

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