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  • Be Employee-Centric and the Customers Will Follow
  • Top 10 Contact Center Solution Companies - 2020

    Due to innovative technology, the contact center landscape is rapidly shifting. Realigning the customer service experience to cater to the demand of digital-savvy consumers has become a top priority for many businesses. Contact centers utilizing cloud communications use the right system channel to interact with customers irrespective of location and are also able to provide practice service, which enables them to effectively resolve customer queries.

    Remote call center agents are a huge part of the contact center workforce and are becoming integral for organizations looking to modernize their operations. Adding multiple communication channels to their workflow enables organizations to streamline team communications and build a collaborative culture. Decreasing overheads, time zone flexibility and mobile working are few of the factors that have encouraged the growing number of remote contact center workers. And with unified cloud communications technology constantly evolving as per contact center trends, remote workers have become a permanent part of the contact center environment. Call centers are opting heavily for advanced analytics programs to build dashboards with statistics that affect their businesses. With consumer data becoming an asset, more advancement in analytics is expected.

    At this juncture, there are a wide variety of solution providers entering the industry with a set of advanced contact center solution offerings. To help companies navigate through the best-of-breed contact center solution providers, CIO Applications Europe has compiled a list of ‘Top 10 Contact Center Solution Providers – 2020.’ The enlisted organizations offer a complete set of real-time collaboration services that can help contact center agents become more flexible and productive, to ultimately provide a seamless customer experience. Besides, the magazine also comprises insights from thought leaders in the sector on the industry trends, best practices, recent innovations, and their advice for the aspiring CIOs.

    We present to you CIO Applications Europe, “Top 10 Contact Center Solution Providers – 2020.”

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    Top Contact Center Solution Companies
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    Top Contact Center Solution Companies
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    Top Contact Center Solution Companies

  • Collab

    Collab

    Portugal-based Collab offers a portfolio of multimedia contact center offerings that allow businesses to greatly enhance the flexibility and efficiency of their communications infrastructure. Collab has developed unique offerings such as its OneContact Gamification and Workforce Optimization solutions to enhance the engagement and collaboration of agents within contact centers. And while the company’s gamification is used by its largest customers to garner increased agent motivation and customer engagement, Collab’s workforce optimization is combined with advanced speech analytics to provide a guided call monitoring

    collab.com

  • Mediatel Data

    Mediatel Data

    Based in Romania, Mediatel Data has successively stood out different phases of the contact centre evolution and have established an extensive client base over the years in Europe, Asia, and North and South Americas. From implementing a basic call centre software to developing AI engineered chatbots and virtual assistants, today, the company has come a long way based on its ability to astutely recognise and understand customer behaviour. Mediatel contact centre solutions are managing through an omnichannel platform all voice and text interactions, extensively leveraged AI to recognise customers, understand their behaviour, and gather their intentions. Its solutions are also easy to integrate with other internal platforms and databases, with the help of advanced machine learning algorithms. Leaning on such cutting-edge technologies, Mediatel has built an impressive portfolio of services and solutions

    www.mediatel.ro

  • 8x8

    8x8

    8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter

  • Avaya

    Avaya

    Avaya is reimagining digital communications with innovation that defines the future of work and the customer experience. The company's Avaya OneCloud ecosystem and its solutions empower organizations to deliver experiences that matter to customers and employees alike

  • Calabrio

    Calabrio

    Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. The scalability of the company's cloud platform allows for quick deployment of remote work models—and it gives customers precise control over both operating costs and customer satisfaction levels

  • GoContact

    GoContact

    GoContact is a product resulting from the synergy between teams with high know-how in telecommunications/software engineering, Contact center management and operational consultancy, thus guaranteeing a final solution as adapted as possible to market needs. All the services necessary for an effective contact center management are available on the company's platform

  • Numintec

    Numintec

    Numintec is a company that engages exclusively in telecommunications services consulting, the company is licensed operators specialising in the management of smart communications and customised corporate services in cloud computing technology. Numintec is an open, agile and flexible innovation model that helps to support and accelerate disruptive ideas

  • RingCentral

    RingCentral

    RingCentral, Inc. is a global provider of cloud enterprise unified communications and collaboration solutions. More flexible and cost-effective than legacy on-premise systems, RingCentral empowers today’s mobile and distributed workforces to be connected anywhere and on any device through voice, video, team messaging, collaboration, SMS, conferencing, online meetings, contact center, and fax

  • Spearline

    Spearline

    Spearline proactively monitors toll and toll-free numbers globally, optimizing customer experience and communications leading to business growth. The company enables large enterprises and telecommunications service providers to test connectivity and quality on their global telecoms network. With a growing global network, the data gathered by the Spearline Platform allows companies to greatly reduce downtime and improve their customer experience

  • Talkdesk

    Talkdesk

    Talkdesk is an enterprise cloud contact center that helps IBM, Trivago and 1,800+ other enterprises improve customer satisfaction and agent productivity. Talkdesk empowers companies to continuously improve customer experience. It is easy to set up, use and adapt. A “leader” in Gartner’s Contact Center as a Service Magic Quadrant, Talkdesk offers ongoing innovation, superior call quality and instant integration to the most popular business applications

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